Managed end-to-end recruitment process including job posting, sourcing, screening, and interviewing candidates. Coordinated with hiring managers to for job requirements and hiring needs. Sourced candidates through job portals, social media, and employee referrals. Conducted initial HR screening interviews and shortlisted suitable candidates. Scheduled and coordinated technical and managerial interviews. Managed candidate communication and follow-ups throughout the recruitment cycle. Handled offer letter preparation, salary negotiation, and onboarding process. Maintained candidate database and recruitment reports. Assisted in employee onboarding and induction programs. Maintained employee records, HR documentation, and attendance records. Supported employee engagement activities and HR operations. Ensured compliance with company policies and HR procedures. Managed customer relationships by providing timely support and maintaining strong communication with clients. Handled customer inquiries, complaints, and service requests through phone, email, and other communication channels.
Building and maintaining strong relationships with customers. Handling customer queries, complaints, and service requests. Interacting with customers through phone, email, and chat. Identifying issues and providing quick and effective solutions. Maintaining and updating customer information in CRM systems. Ensuring customer satisfaction and maintaining long-term relationships. Following up with customers regarding services, orders, or issues. Preparing reports on customer interactions, feedback, and service performance. Assisting sales teams with customer information and relationship management. Collecting and analyzing customer feedback to improve services
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