Data Analyst with hands-on experience in leveraging AI to build intelligent agents that automate repetitive tasks involving data updates and documentation. Passionate about driving efficiency through innovation, with key interests in Data Analytics, Artificial Intelligence, Generative AI, and Task Automation.
Developed and deployed AI-driven agents to automate resolution of intern queries related to platform navigation and certification programs, improving response efficiency and user experience.
Streamlined intern onboarding by coordinating cross-team communication.
Designed and developed interactive dashboards using Power BI to track and visualize key metrics related to Internship Programs and professional certification courses, enhancing data-driven decision-making processes.
Collaborated with cross-functional teams to gather requirements and integrate data from various sources, ensuring comprehensive and accurate representation of student activities in Power BI dashboards.
As a Student Success Specialist, I was taking charge of customer escalations and delivering tailored solutions with a focus on data-driven insights.
Exhibited strong problem-solving acumen in ensuring end-to-end resolution for customer issues, showcasing a commitment to meticulous analysis and continuous improvement.
Cultivated and maintained enduring relationships with enrolled customers, underscoring a dedicated approach to enhancing overall customer satisfaction. Proficiently navigated data analysis platforms such as Leadsquared, Salesforce, Freshdesk, Zendesk, Microsoft Excel, and Google Forms, showcasing an aptitude for leveraging technology in driving actionable insights.
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