Handled direct queries from Microsoft stakeholders in CRM and CIM Chat, educating about the process and routing to the correct team or individual.
06/2024 – 04/2025
Chennai, India
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Utilized financial software such as SAP End User, My Order tool, and CRM, in alignment with Microsoft's systems and protocols.
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Managed and updated Purchase Orders (POs) in SAP(T codes: Me22n), ensuring accurate procurement operations.
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Validated purchase orders with accuracy and efficiency to meet Microsoft's procurement standards
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Improved customer satisfaction by resolving queries in a timely and efficient manner, contributing to Microsoft's reputation for exceptional service and support.
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Analyzed CRM ticket data to track ticket volume per team member and monitor hourly trends; evaluated team performance using data insights.
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Conducted sentiment analysis on user feedback and developed interactive Power BI dashboards for real-time reporting and data-driven decision-making.
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