Growth Support Representative

We are looking for a proactive and results-oriented Growth Support Representative to join our team. This role sits at the intersection of customer success and business development, focusing on nurturing existing relationships while identifying new opportunities for expansion. You will be the primary point of contact for users, ensuring they derive maximum value from our platform while supporting our broader scaling initiatives.

Key Responsibilities

• Customer Engagement: Act as a dedicated resource for users, providing high-touch support and ensuring a seamless onboarding experience.
• Relationship Management: Build long-term rapport with clients to improve retention and identify potential for upselling or cross-selling.
• Outreach & Lead Gen: Assist in executing outbound growth campaigns via email, LinkedIn, and other channels to attract new users.
• Feedback Loop: Collect and synthesize user feedback to help the product team prioritize features that drive growth.
• Data Tracking: Maintain accurate records of interactions and growth metrics within our CRM to track progress toward monthly targets.

Requirements

• Experience: 1–3 years in customer support, sales, or a growth-focused role (SaaS experience is a plus).
• Communication: Exceptional written and verbal communication skills with a knack for persuasive storytelling.
• Mindset: A “hacker” mentality—always looking for more efficient ways to solve problems and scale processes.
• Tech Savvy: Comfortable using CRMs, automation tools, and communication platforms.
• Adaptability: Ability to thrive in a fast-paced environment where priorities can shift quickly.

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