Academic Associate – Fresher

About the job:
The Academic Associate will be responsible for executing the day-to-day academic operations at the coaching center. This includes handling student onboarding, ensuring smooth in-session and test experiences, maintaining communication with students and parents, and executing inventory-related tasks. The role is key in providing an efficient learning environment and ensuring high-quality standards for academic sessions.

Key Responsibilities:

A. Student onboarding:

1. Enrollment & Verification: Ensure zero refund cases due to verification failures. Verify and process student enrollments accurately.

2. Inventory Distribution: Oversee the distribution of academic materials and ensure the timely availability of resources.

3. KYC: Ensure that all student data, including KYC details, is properly collected and recorded, with zero gaps between enrollment and verification.

B. Student experience:

1. In-Session Experience: Ensure that all sessions are conducted as per schedule, with a focus on classroom readiness and addressing any timely issues.

2. Test Experience: Maintain a high quality of test execution, ensuring that exams are conducted smoothly, and invigilation/classroom planning is up to the mark.

3. Helpdesk Support: Provide timely assistance to students with any academic or operational queries, maintaining a good quality control score.

4. Parent Communication: Keep parents informed of their child’s academic progress and attendance, including absence-related communications.

5. Student Communication: Ensure timely and clear communication with students regarding sessions, tests, and any other requirements.

C. Communication:

1. Timely Communication: Ensure that all communication with students and stakeholders regarding sessions, tests, tickets, and other requirements is timely and clear.

Note:

1. Key Expectations

Ensure zero refund due to verification failures.

Achieve 95% student deliverables and Face ID registration accuracy for the month. – Maintain zero gaps between enrollment and KYC processes.

Achieve 100% in-session execution in terms of planned versus conducted sessions. Conduct tests and invigilation with 100% accuracy and on-time result generation. – Maintain excellent communication standards with both students and their respective stakeholders, including parents and teachers.

Be proactive in addressing and reporting any classroom or session-related issues.

Who can apply:

Only those candidates can apply who:

Salary:
₹ 3,20,000 – 3,36,000 /year

Experience:
No experience required



Skills required:
MS-Excel

Other Requirements:
• 1. Bachelor’s degree in any field
• 2. Prior experience in academic operations (coaching/education preferred)
• 3. Strong communication and interpersonal skills
• 4. Ability to multitask and meet deadlines
• 5. Basic academic knowledge and proficiency in Google Sheets
• 6. Strong attention to detail and quality focus
• 7. Tamil (native/professional proficiency – mandatory)

About Company:
Over the years, Vedantu has established itself as a leader in live tutoring. We connect India’s top teachers with students across the nation in a LIVE interactive e-classroom. Our platform, powered by innovative technology, includes features like a 2-way interactive whiteboard, live audio, and video feeds, ensuring a highly effective learning experience. We pride ourselves on offering personalized education, adapting to the unique needs and learning pace of each student. With 18 years of experience from founders across online and offline, Vedantu has extended its educational prowess to offline learning by establishing centers in over 20 cities. These centers embody our commitment to making quality education accessible to every student, combining the best of online and offline. Equipped with state-of-the-art technology and fostering the same caliber of interactive and personalized learning as our online platforms, these centers provide students with the best of both worlds.