Client Service Associate | Voice Process | Financial Services

🚀 Walk-In Drive | Hiring: Client Service Associate | Voice Process | Financial Services

📍 Location: Gurgaon , Noida

🕒 Shift: Night Shift (8:00 PM – 4:30 AM)

⏳ Work Mode: Full-Time | 12-hour Rotational Shifts

📅 Weekends: Working (Rotational Offs)

We are looking for dynamic and customer-focused professionals to join our team as Client Service Associates in a fast-paced financial services environment.

If you have excellent communication skills and experience in voice process / international support (UK/US shifts), this is a great opportunity to grow your career.

🔹 Key Responsibilities
• Act as the first point of contact for clients and advisors
• Handle inbound & outbound calls and resolve service requests efficiently
• Manage and process complex account service transactions
• Educate clients on products, services, and processes
• Deliver a high-quality customer experience in a fast-paced environment
• Collaborate with teams to improve processes and service delivery

🔹 Required Skills & Experience
• 1–5 years of experience in Customer Service / Voice Process
• Strong verbal & written communication skills
• Ability to handle international clients (UK/US shifts preferred)
• Experience in explaining complex concepts in a simple way
• Graduate/Postgraduate (Finance, Commerce, Business preferred)

🔹 Preferred Background
• Experience with companies like British Telecom, Amex, Amazon, or similar
• Exposure to Financial Services / Banking / Insurance / Brokerage
• Prior experience in international voice support roles

🔹 What We’re Looking For

✔ Customer-first mindset

✔ Strong problem-solving skills

✔ Ability to work in rotational shifts & high-pressure environment

✔ Team player with a proactive attitude

💼 Why Join Us?

💰 Compensation & Benefits

💵 Base Salary: ₹8,00,000 per annum

🌙 Night Shift Allowance: ₹72,000 annually (₹6,000/month)

🎯 Annual Bonus: ₹36,000

🎁 Retention Bonus: ₹1,50,000 (paid at 6, 12 & 18 months)

✨ Additional Benefits:

✔️ Transport facility (pickup & drop)

✔️ Medical insurance up to ₹5 Lakhs (self + dependents including parents)
• ✔️ Retirement benefits as per government norms
• Opportunity to work in a global financial services setup
• High exposure to client handling & operations
• Fast career growth in a structured environment

📩 Interested or know someone perfect for this role? Let’s connect!