Customer Operations Manager

CX Operations Manager – ₹45,000 INR/month | 12-Month Contract

Location: Bengaluru, India (Remote)

Step Into a High-Impact CX Operations Role

Are you someone who thrives at the intersection of operations, program management, and execution ? Do you enjoy bringing structure to complexity, optimizing workflows, and making a tangible impact on how teams deliver results?

We’re seeking a CX Operations Manager (RMO) to play a pivotal role in scaling and optimizing global customer experience operations. This is a unique opportunity to blend strategy with hands-on execution , working across partner programs, resource planning, and operational workflows that directly impact customer success.

What You’ll Be Doing

This is not a purely strategic role—this is where execution meets impact .
• Own and manage license allocation and fulfillment workflows for partner programs
• Oversee and prioritize an inbound request queue , ensuring timely and accurate execution
• Partner with cross-functional teams (CX, Delivery, Education Services, Sales, Support) to drive alignment
• Support and enhance resource planning and capacity management processes
• Audit partner program performance and contribute to scorecards and improvement initiatives
• Identify inefficiencies and drive process improvements across workflows and systems
• Contribute to scaling operations for new and evolving programs
• Ensure seamless execution across the customer lifecycle and service delivery touchpoints

What Success Looks Like
• You bring structure, speed, and clarity to operational workflows
• You proactively identify gaps, risks, and opportunities for improvement
• You balance multiple priorities without sacrificing attention to detail
• You become a trusted partner across teams, known for reliability and execution

What You Bring
• 3–5 years of experience in:
• CX Operations / RevOps / PS Operations
• Program or project management
• Resource planning or delivery operations
• Proven ability to manage competing priorities in fast-paced environments
• Strong analytical mindset with the ability to turn insights into action
• Experience working cross-functionally with global stakeholders
• High attention to detail and a strong sense of urgency

Tools & Experience
• Experience with tools such as:
• Salesforce, FinancialForce/Certinia, Asana, Jira, or similar
• Familiarity with:
• Queue management, ticket triage, or fulfillment workflows
• Resource planning or operational coordination processes

Why This Role Stands Out
• Opportunity to help build and scale operational programs from the ground up
• High visibility across global CX and partner teams
• A dynamic role combining strategy, execution, and process improvement
• Strong potential for extension or long-term growth

Ideal Candidate Profile

You’re someone who is:
• Hands-on and execution-driven
• Process-oriented, but not afraid of ambiguity
• Comfortable working across teams and time zones
• Motivated by improving systems and making things run better

If you‘re looking for a role where you can own operations, influence outcomes, and drive real impact , this is it.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.